Shipping policy

We ship from one central location -  Our warehouse in Vancouver, Canada

Free Shipping

We currently do not offer free shipping. 

Processing Times

Vancouver Warehouse 

  • Orders ship weekly on Thursdays (excluding holidays)

Estimated Delivery Times

Delivery speed depends on the shipping method. These are estimates only:

Vancouver Warehouse (Canada Fulfillment)

  • Canada: 5–12 business days

  • USA: 12–17 business days

  • International: 20–45 business days

Pre-Order Items

If your order includes a pre-order item, the entire order will be held until the pre-order is ready to ship.

  • Estimated ship dates are listed on the product page

  • Pre-orders do not follow standard shipping timelines

  • If you want in-stock items to ship first, please place a separate order

Duties, Taxes & Customs-related Fees

We ship from Canada.

  • International buyers are responsible for any import taxes, duties, customs fees, and brokerage fees. 

  • If you refuse to pay and the package is returned or destroyed:

    • No refund will be issued for shipping

    • Store credit may be issued (minus return/customs costs) only if we receive the item in resellable condition

    • If it’s damaged or destroyed, no credit or refund will be issued

We do not undervalue or mislabel shipments.
If another store promises to "bypass customs," they may not be operating legally.

Address & Language Restrictions

  • Our system only supports English-language addresses

  • Non-English characters or symbols will delay your order while we confirm the details

  • We cannot change the recipient info after dispatch

  • If you request a change after shipping, carrier correction fees will apply (at your expense). This service is not guaranteed, as carriers have the right to refuse. 

✅ Always double-check your shipping address, especially when using autofill or express checkout options like Shop Pay or Apple Pay

Missing or Lost Packages

If your tracking number shows “Delivered” but you haven’t received your package:

  1. Check around your property – porch, side door, lobby, mailbox, etc.

  2. Ask others – roommates, neighbours, reception, or building staff.

  3. Wait 24–48 hours – Carriers sometimes scan packages early.

  4. Contact the carrier – They may provide GPS scan data or delivery details.

  5. Still missing? Reach out to our support team. We’ll do our best to help.

We are not responsible for lost or stolen packages that have been marked as delivered by the carrier.

💬 Still Have Questions?

Need help with an order or shipping timeline? Contact our support team before placing time-sensitive orders—we’re here to help.